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Complaints Process

Bolton & District Hospital Saturday Council, trading as UK Healthcare, is an Appointed Representative of Westfield Contributory Health Scheme Ltd (company number 303523) registered in England and Wales. Registered Office: Westfield House, 60 Charter Row, Sheffield, S1 3FZ.

The underwriter is Westfield Contributory Health Scheme Ltd (WCHS Ltd) and is registered in England & Wales company no. 303523. Westfield Health is the trading name of WCHS Ltd and is authorised by the Prudential Regulation Authority (PRA) and regulated by Financial Conduct Authority (FCA) and the PRA. The financial services registration number is 202609. The registered office is Westfield Hours, 60 Charter Row, Sheffield, S1 3FZ.Details of registration can be found at www.fca.org.uk or by calling the FCA on 0800 1116768. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Bolton & District Hospital Saturday is also governed by the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme. The FOS can be found at www.financial-ombudsman.org.uk or by calling 0300 123 9123.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.. Address: Exchange Tower, London, E14 9SR.

This website and all policies detailed herein are only available to residents of the United Kingdom and are governed by the law applying to England and Wales. Bolton & District Hospital Saturday Council follow and support the principles of Treating Customers Fairly as recommended by the FCA.

The following outlines how to make a complaint

Making a Complaint

Your complaint should be sent to Risk Director, UK Healthcare, Regent House, Folds Point, Folds Road, BOLTON, BL1 2RZ. Alternatively you may care to contact us by Email; This email address is being protected from spambots. You need JavaScript enabled to view it.

Your complaint should fully outline your reasons for dissatisfaction. In order that we may thoroughly investigate your complaint we may ask for further information. In certain circumstances it may be necessary for us to obtain information from third parties and we will ask your permission to obtain this information.

We will contact you with our decision immediately following the conclusion of our investigation, and within 8 weeks of receiving your complaint. This does not affect your right to contact the Financial Ombudsman Service at any time.

If you are unhappy with the outcome of your complaint and have exhausted our internal complaint process you can ask the Financial Services Ombudsman for an independent review. We will send you a leaflet “Your complaint and the Ombudsman” explaining the steps you need to follow.

Should you require any further assistance in relation to this process please do not hesitate to contact the Customer Services Manager at UK Healthcare on 01204 522775.